KANSAS CITY, Mo. — Drivers looking to do business at some Missouri Department of Motor Vehicles locations say they’ve had to wait in line for hours.

KSHB 41 News reporter Elyse Schoenig spoke with three people at the Kansas City DMV location at 1161 Emanuel Clever II Blvd. who said they waited for hours to be helped.

They were told to either come back later or come back another day.

At the end of last month, KSHB 41 reported new changes to the Missouri DMV system, which officials hoped would make getting a driver’s license faster and simpler.

The new system — using a digital tablet-based system for applicants at DMV offices — went into effect Tuesday, Nov. 12.

A spokesman for the Missouri Department of Revenue says that while its “upgraded driver’s license and processing system” was successfully rolled out to all offices on Tuesday, installing the equipment and training staff on how to use it took to some delays.

They also noted that a higher than normal number of customers – although anticipated – also led to delays.

“Each permit office has added an additional driver’s license station to assist customers and ultimately reduce wait times at many offices,” a MoDOR spokesperson said in a statement to KSHB 41 .

Officials also expect the number of customers to normalize in the coming days.

“The department appreciates customers’ patience as the 1,500 employees at 174 driver’s license offices across the state get used to the new system.”

More information about changes and the ability to perform certain functions is available on the website state website.

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