• Safaricom PLC organized Cyber ​​Security Summit to engage stakeholders on the critical role of partnerships, competencies and solutions in protecting networks
• The leading telecommunications firm has shared crucial steps for protecting digital spaces, including the importance of strong passwords, multi-factor authentication and vigilance against phishing attacks.
• Safaricom M-Pesa customer raised concern about SIM card locked with money in mobile banking wallet
• The telco has explained to TUKO.co.ke the steps for the customer to follow and recover the money from the blocked or deactivated SIM card

TUKO.co.ke Journalist Wycliffe Musalia has over five years of experience in the financial field, businessand reporting technology and provides deep insights into Kenyan and global economic trends.

It’s a disabled SIM card, but you had some money on you M-Pesa?

Safaricom M-Pesa customer raised concerns after his SIM card was blocked, denying him access to his mobile banking wallet balance.

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The customer shared their frustrations in the comments section of Safaricom’s Facebook post on Cyber Security Summit, which took place between Wednesday 30 October and Thursday 31 October.

How to recover M-Pesa money from disabled SIM

TUKO.co.ke contacted the main telco about the customer’s concern.

Safaricom has explained the steps for the customer to follow and recover the money from the blocked or deactivated SIM card.

The telco noted that if the SIM is only locked, the customer should unlock it using PUK procedures.

“The question would be, what was the reason for the blockage? If an activity has led to this, then you need to resolve the issue first,” Safaricom said.

If the SIM card is deactivated and no longer in use, the customer must visit the nearest Safaricom store with the original ID used for registration.

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“If the line has been deactivated and you no longer use it or register with it, you can visit any Safaricom store with your ID to claim the funds. If you need more information, you can share your number, name and customer ID. take care to take a look and advise clearly about the status of the account,” the telco directed.

What the Safaricom Cyber ​​Security Summit entails

Safaricom PLC organized Cyber ​​Security Summit to engage stakeholders on the critical role of partnerships, competencies and solutions in protecting networks

The company shared crucial steps for protecting digital spaces, including the importance of strong passwords, multi-factor authentication, and vigilance against phishing attacks.

The summit presented effective solutions to mitigate cyber risks, including the SIM swap that has seen Kenyans lose their hard-earned money.

Cyber ​​security expert Allan Lwala explained TUKO.co.ke that SIM exchange fraud involves modifying victims’ SIM card information without permission.

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“This (SIM swap fraud) involves replacing victims’ SIM card details without their consent. The scammers then withdraw all the money from the mobile money and even apply for mobile loans using the victims’ data.

“Your data may be collected by a rogue agent from somewhere in a security manifest of a building you’ve visited. So avoid sharing your personally identifiable information (PII) with every Tom and Harry,” Lwala advised.

What are Safaricom’s measures to combat SIM swapping?

Meanwhile, Safaricom CEO Peter Ndegwa revealed that SIM swap fraudsters are constantly changing their tactics with the evolution of technology.

He warned customers not to share their personal details with strangers as scammers, they use social engineering tactics to obtain data such as PIN codes.

Safaricom boss has revealed that Safaricom will unveil a new anti-fraud program in November.

Source: TUKO.co.ke