LAS VEGAS (KTNV) — Despite having various security measures, such as surveillance cameras, entering a PIN and gated access, a North Las Vegas storage facility has been locked up by thieves.

“I feel violated,” said Jesiah De Chanel, who was the victim of the burglary.

De Chanel said he has been leasing a unit at Shield Storage on Simmons Street in North Las Vegas for about three years.

He believed that his collectibles, which he had accumulated for about 30 years, would be protected inside this supposedly safe and secure location.

“We had floor-to-ceiling boxes full of toys, games and comics,” De Chanel said.

But on October 7, he received one of the most heartbreaking calls of his life. The facility manager said someone broke into his facility and took many precious memorabilia.

“It broke my heart when I opened the door… Almost everything was gone except for one or two boxes,” De Chanel said. “Buying comics, toys and games – that was my escape. It made me so scared, like who wants to take me or take my stuff.”

The manager told him that at least eight other victims were affected at the same time.

The next day, De Chanel went to the North Las Vegas Police Department to report the incident.

“I was shocked to hear from them that they’ve filed about 30 police reports from people just involving Shield Storage at many of their locations across the valley, not just mine, but, you know, many. It was very shocking and they told me Later, when they asked the manager, they couldn’t find any, not just mine, all those locations, they – Shield Storage couldn’t provide any surveillance footage gross negligence or the culture of Shield Storage that this is an inside job,” De Chanel said.

According to the NLVPD, 64 warehouse burglaries were reported in North Las Vegas from January 1, 2023 to September 30, 2023.

Meanwhile, nearly 120 cases were reported during the same period in 2024. The NLVPD said that while the data is concerning, it is actively addressing the issue.

De Chanel said she also tried to view the surveillance video, but the facility manager said she was “too busy to contact the eight people who were hit.”

“I thought it was a bit of a stretch that he wasn’t going to look at surveillance right away, but I said, ‘Oh, well, whatever.’

However, De Chanel said the district manager contacted him following the incident and said he would investigate the matter.

In an emailed response to De Chanel, District Manager Daniel Arias said he visited the location but did not have any film to help clarify the situation.

KTNV

Channel 13 visited the location to try to learn more about the incidents, but an office worker told us they had no comment and asked us to leave their private property. When I asked the worker to contact the district manager, he responded by saying, “He said we don’t want to discuss this right now.”

Channel 13 obtained the district manager’s contact information and contacted him. He shared the following response:

While De Chanel said insurance on the storage unit could cover the monetary value, the emotional value will never be recovered.

“Most of the stuff I get isn’t even collectible; it’s for my future children to have,” De Chanel said.

Channel 13 reached out to the NLVPD about the claims from Shield Storage and they said they will look into them and get back to us.

We’ll update this story as soon as we hear back.

Here are some storage unit safety tips:

• Purchase an insurance plan that will protect you in the event of a natural disaster or theft
• Update your contact information consistently
• Provide a secondary contact
• Visit your facility at least once a month
• Invest in strong locks