Some of you may have been surprised to receive this email in your mailbox: Deutsche Post is discontinuing the postal account for private customers as of December 31 of this year. Cash was a payment method in the Deutsche Post online shop. Customers could pay in credit via PayPal, Giropay or direct debit and then spend it in the online store.

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Deutsche Post is now discontinuing this service as part of the “consolidation of payment methods”, as stated in the letter, which should mean nothing more than the removal of certain payment methods. Swiss Post cancels its mailboxes for private customers and refers to the General Terms and Conditions (GTC).

Customers can get the credit paid

Anyone who still has a credit balance on their postal account can of course pay it off. To do this, they need to login once to their mail account and add their details and bank account. Alternatively, Swiss Post also offers the “refund waiver” option. Payments to the postal account are no longer possible, but existing credit can still be used until the end of the year. Private customers should take action by December 31, after which the small house fund and possibly the deposit loan will no longer be available.

Swiss Post presented more details in a list of frequently asked questions for customers. Other payment methods will of course remain in effect, as will the Swiss Post online accounts to which the mailboxes are linked. Mailboxes won’t disappear completely either; the service will continue to be available to Deutsche Post business customers. However, they must agree to the new terms and conditions. From next year, private customers will still be able to pay directly by direct debit, PayPal, credit card, Google Pay or Apple Pay, but not with post office credit, which will no longer exist.

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