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• Zoom AI performance shows “leader” capabilities.

• Conversational AI responses are nearly twice as fast as Microsoft Teams

• Zoom says it’s committed to expanding access to AI

A recent one report by software testing provider TestDevLab claimed that Zoom is a leader in AI, good news for a company that has invested so much in AI recently.

The study found video conference Zoom’s software outperforms key rivals such as Microsoft Teams and Cisco Webex in areas such as transcription accuracy, meeting summaries and conversational AI.

The news comes less than a month after Zoom announced version 2.0 of AI Companionwhich includes new capabilities such as extended context, information synthesis and the ability to act.

Zoom claims to be better at AI than Teams, Webex

The report claimed that Zoom achieved the lowest word error rate (WER) in meeting transcripts, scoring 7.40%, compared to 10.16% for Webex and 11.54% for Teams, which means that it has more accuracy when it comes to record keeping.

Similarly, but with less distinction, Zoom outperformed Teams and Webex in terms of transcript evaluation and meeting summarization.

Speaking about the AI-generated summaries, the researchers said: “Strengths include objectivity and a clear list of action items, while minor improvements could be made in providing a bit more context for certain terms and ensuring full completeness by covering minor sub-discussions. .”

The company also excelled in conversational AI, delivering responses in an average of 4716.1 milliseconds – almost twice as fast as Microsoft Teams (9269.9 milliseconds).

TestDevLab also looked at prompt response stability, defined as the ability of all participants to receive a similar response, and found that Zoom (96%) outperformed Teams (89%) and Webex (84%) by a healthy margin.

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