Photo: 123rf

Skinny and 2degrees have again been named the best mobile phone providers in the country in an annual survey.

The Consumer NZ survey found One NZ (formerly Vodafone) came last in the customer satisfaction survey.

said Jon Duffy, Chief Consumer Officer Morning report about 2000 people were surveyed.

“Consumers perceive (2degrees and Skinny) as very good value for money.”

For One NZ customers billing accuracy was high, Duffy said.

People also wanted better ways to manage their usage.

“With continued cost of living pressures, value for money remains a priority. But regardless of their personal needs, all customers expect reliable coverage and responsive support from their providers,” said Duffy.

Survey results

Skinny achieved 77 percent satisfaction in the survey, with most customers happy with the clarity of contract terms and value for money.

Skinny also ranked highest for customer support and billing accuracy.

2degrees had 71 percent satisfaction in the survey, with customers rating technical support and value for money.

The company received the People’s Choice award.

Spark, Warehouse Mobile and One NZ took fourth, fifth and sixth place respectively.

One of NZ customers were the least satisfied, with an overall satisfaction score of 58%, the survey found.

People were particularly unhappy with One’s customer support, billing accuracy and helping customers manage their data usage.

Kogan Mobile received a high satisfaction rating, but because its parent company was under investigation by the Commerce Commission, the company was not eligible for the Consumer’s People’s Choice award this year.

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