Stand-up comedian Kunal Kamra has stepped up his criticism of Ola Electric, urging Union Transport Minister Nitin Gadkari to address the “plight of Indian customers” affected by service issues. Kamra’s remarks followed a video shared by an Ola Electric customer showing faulty scooters at a service center in Rangraj Nagar, Solapur, Maharashtra. The customer claimed that the scooters were in poor condition, lacking qualified technicians for repairs. The original post tagged Ola CEO Bhavish Aggarwal and officials including Prime Minister Narendra Modi and Gadkari saying, “ALERT! All scooters in bad condition! No qualified engineers/technicians on site. Customers invest hard earned money. Unacceptable”.

In his tweet, Kamra urged Minister Gadkari to address the concerns of Indian customers struggling with unreliable scooters and “bad loans” to handle the problems attributed to Ola. Kamra tweeted, “Mr @nitin_gadkari please look into the plight of Indian customers, their voices are not being heard. They can’t get to work. They are taking bad loans to solve a problem that is primarily Ola’s responsibility… When will the government agencies step in?”

This is the latest in a series of criticisms from Kamra, who spoke about Ola Electric’s after-sales service. Kamra had earlier criticized the company’s lack of a clear plan to address customer complaints, leading to a public exchange with Ola CEO Bhavish Aggarwal. Aggarwal dismissed Kamra’s remarks as those of a “failed stand-up comedian” and called the criticism a “paid post”. Despite Aggarwal’s assurances of expanding the service network and resolving backlogged complaints, customer dissatisfaction seems to persist.

Earlier this month, Ola Electric responded to the stock exchanges and the Central Consumer Protection Authority (CCPA), claiming that it had resolved 99.1% of the 10,644 complaints received. Ola’s chief financial officer Harish Abichandani said the company has a robust complaint handling mechanism and is fully cooperating with regulators. However, Kamra questioned this claim, sarcastically asking on social media if “99% of bikes move”, inviting customers who felt otherwise to share their experiences.