Stand-up comedian Kunal Kamra has taken his ongoing feud with Ola Electric to a new level by jokingly announcing that he has “accepted” an unofficial offer to work with the company. Kamra posted on X (formerly Twitter) that he feels like an “Ola employee” after being tagged in thousands of customer complaints. He then laid out a series of demands that he says Ola needs to meet to address what he calls a “service crisis”.

Kamra’s post, addressed to Ola Electric CEO Bhavish Aggarwal, included a list of proposed measures to improve the company’s service standards and accountability to its customers.

In his tweet, he said, “I have no choice but to accept @bhash’s offer to work with OLA… After being tagged thousands of times, I feel like an employee anyway OLA. and I look forward to him joining.”

Kamra’s proposed action plan for Ola Electric
In his tweet, Kamra detailed the following requests for Ola to “seal this collaboration”:

7-Day Repair Commitment: Kamra urged Ola to commit to complete all scooter repairs within 7 working days after a customer calls for service at an authorized centre.

Compensation for delays: If repairs take more than the 7-day period, Kamra suggested that Ola offer either a temporary replacement scooter or a daily reimbursement of Rs. 500 till the repair is completed. He also proposed an additional amount of Rs. 500 compensation per day of delay, capped at Rs. 50,000.

Comprehensive insurance coverage: Kamra has asked Ola to sell every new electric scooter with two types of insurance – one for the scooter and one specifically for service needs, the latter being offered free to customers.
Kamra’s growing pressure on Ola

Kamra’s post follows weeks of public criticism of Ola for its handling of customer complaints and after-sales service. Recently, he shared a video from a customer in Solapur, Maharashtra showing Ola scooters in bad condition and lack of qualified technicians at the service center. In that post, Kamra tagged Union Transport Minister Nitin Gadkari, asking the government to step in and address the difficulties faced by Ola customers.

This tweet and Kamra’s sarcastic “acceptance” of a role at Ola appears to be his latest attempt to push Ola Electric to take more responsibility for customer issues.

Ola Electric’s Complaint Resolution Claim
Earlier this month, Ola Electric responded to a Case Presentation Note from the Central Consumer Protection Authority (CCPA), saying it had resolved 99.1% of the 10,644 complaints it received through the agency. However, Kamra and several customers have questioned this claim, with Kamra suggesting that customer complaints are far from resolved.

Kamra’s post sparked further discussion on social media, with users sharing their own frustrations about Ola’s service standards. Many supported Kamra’s call for strict deadlines and penalties, seeing it as a much-needed boost for consumer rights in India’s growing electric vehicle market. Others joined Ola Electric in asking Kamra not to be so critical of an Indian company trying to make it big.