The Telefónica Group as a whole was mobilized to help and support all those who suffered the consequences of the cold period that hit some areas of Spain, with particular incidence in the province of Valencia.

These are some of the actions performed.

Service recovery

Data updated on November 4 at 8:00 p.m

Thanks to the work done by the company’s technical staff to restore communications from the first moment when the conditions were met, 92% of fixed exchanges were recovered.

In terms of mobile service, 65% of exchanges have been recovered, with some critical installations still being overhauled.

The staff of the Telefónica Group continues to work to restore the affected services.

Donate now to support the victims

Together with the Red Cross, Telefónica and its Foundation collaborate to collect economic funds to mitigate the consequences: from this link you can join

Also, Fundación Telefónica, through the #MovilizadosPorLaDana campaign, made economic, human and digital resources available to the citizens of the affected areas in collaboration with various institutions and social entities.

Collection of materials: November 5 and 6 in Distrito Telefónica and Movistar Plus + headquarters

On November 5 and 6, Fundación Telefónica organized the collection of hygiene and cleaning products to be sent to Valencia.

According to the indications of the authorities and social entities working on the ground, the products in priority need are:

• Hygiene products: gloves, hydroalcoholic gel, soap and masks.
• Cleaning products: buckets, bleach, disinfectant, cleaning and protective gloves.
• Diapers for children and adults and hygienic towels.

Movistar: free calls and data

To facilitate communications with people in the affected areas, Movistar allowed free and unlimited use of its data services and national calls in the affected areas on October 30, suspending tariffs for all landline services.

Letter from Álvarez-Pallete

The President of Telefónica, José María Álvarez-Pallete – in a letter named We are needed and we cannot fail – states that “there are moments that define us as people, as citizens, as a company or as a society. Moments that test us and ask us to respond. Moments in which we cannot remain indifferent’.

A letter adding his “gratitude and pride” to those working “tirelessly” to fully restore affected services.

He also has words for the Telefónica Foundation, for the company’s volunteers and for “all the people of Telefónica once again speak for themselves and add a new chapter to the book of honor of our history”.

“We need to restore service and move forward. Because it’s our way of being. It is part of our history. People serving people. People who want to make our world more humane. We need us and we cannot fail’, concludes Álvarez-Pallete.